101 - 1207 Rideau Bend.
Ottawa, ON
Canada    K4M 1B5
Phone: 613 - 692 - 0222
Fax:    613-692-0222 (call)


IDL: Customer Relationship Management

Strong relationships equate to strong sales, customer retention and a positive corporate image. Equip your account managers with a proven relationship management process and show them how to use it with skill - and the results will be phenomenal.

IDL can help you develop and apply an effective management solution; one that meets your unique needs
  • Create target lists

  • Develop a database system that's specific to your organization

  • Train key people and show them how to maximize the system's power

  • Track and analyze results

Expect results from a solid customer relationship management program
  • Differentiate yourselves from competitors by demonstrating that you understand your customers' business better than anyone else

  • Your customers will appreciate the fact that you understand their business; this will open future sales opportunities, nurture mutual respect and assure long-term loyalty

  • Gain a better understanding of your customers' perception towards you, including their likes and dislikes, and use that knowledge to strengthen or rebuild relationships

  • Identify problems and opportunities before you develop proposals - and lessen the chance of embarrassing mistakes

  • Assess priorities and assign account team members to proactive tasks in a more efficient manner

  • Gain a better understanding of your strengths and weaknesses and identify vulnerabilities before problems occur

  • Increase revenue with a more efficient salesforce