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101 - 1207 Rideau Bend.
Ottawa, ON
Canada    K4M 1B5
Phone: 613 - 692 - 0222
Fax:    613-692-0222 (call)



EMAIL

IDL Courses: Core Skill Development


COURSE TITLE Dealing With Difficult People

Regardless of the job or organization, sooner or later everyone will encounter difficult people. The best way of working with difficult people, internal or external to your organization, is to approach them in a controlled and professional manner, avoiding personal and emotional approaches. The program is designed to help participants to focus on subject matter issues and to achieve mutually acceptable solutions.

COURSE GOAL

After completing this course, participants will be able to:
  • assess their own and others' behavioural style
  • anticipate potential style conflict
  • separate the issues from the people
  • arrive at reasoned solutions.
COURSE DURATION 1 day

COURSE PRICE $325.00 / Participant *
        Canadian Dollars
* Group discounts may apply. Please contact us.


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