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101 - 1207 Rideau Bend.
Ottawa, ON
Canada    K4M 1B5
Phone: 613 - 692 - 0222
Fax:    613-692-0222 (call)



EMAIL

IDL Courses: Core Skill Development


COURSE TITLE Conflict Resolution

Conflict is a fact of life. Conflict either increases or, if handled properly, it can become a positive force in any organization. One thing that conflict never does is to simply go away. Conflict resolution skills are therefore essential within any healthy organization.

COURSE GOAL

After completing this course, participants will be able to:
  • assess their own conflict resolution style
  • identify misunderstandings in conflict situations
  • be objective in how they see other people's behaviour
  • constructively state complaints and request change
  • use various ways of negotiating cooperatively
  • achieve "win-win" conflict resolutions.
COURSE DURATION 2 days

COURSE PRICE $595.00 / Participant *
        Canadian Dollars
* Group discounts may apply. Please contact us.


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